Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain types of goods are exempt from being returned, such as:
- Handmade pouches or bags with significant wear or damage
- Personalized or custom-made items
- Items that have been washed or used
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In some cases, only partial refunds are granted (if applicable):
- Items that show obvious signs of use
- Any item that is not in its original condition, is damaged, or has missing parts due to reasons not caused by our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank, as there may be a processing time before the refund appears.
If you’ve followed these steps and still have not received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items are eligible for a refund. Sale items are not refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at [email protected], and mail your item to: ..
Shipping Returns
To return your product, mail it to: ..
Please note:
- You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For returning higher-priced items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions related to refunds and returns, please contact us at [email protected].